ACDSee Upgrade Assurance guarantees you updates and all major upgrades for the duration of your subscription. (For example, you will receive ACDSee Ultimate 2024 when it is released later in 2023.) Upgrade Assurance ensures that you will always be up-to-date with the latest from ACDSee at 30% less than normal upgrade pricing.
Protect your purchase with a backup CD. Get a backup CD of your downloadable software mailed directly to you by clicking on the Request Now button in the acdID User Portal so we can fulfil your request. This feature is only available as an additional service to the purchase of a digital product and cannot be purchased as a stand alone product.
What payment methods do you accept?ACDSee Andrea2019-06-19T22:13:53+00:00
We accept all major bank cards which include Visa, MasterCard/EuroCard, American Express, Discover, Diner’s Club, and JCB for US currency. For other currencies, we accept Visa, MasterCard/EuroCard, and American Express. We also accept PayPal payments.
When will my bank card be charged?ACDSee Andrea2019-06-19T22:19:56+00:00
There are many reasons for a failed bank card transaction. Your card may have expired, or reached its limit, or a bank card computer – either on our end or your bank’s end, may have encountered a machine error. If you need assistance, contact Customer Care by email or by phone at 1-888-767-9888.
How do I start a new order?ACDSee Andrea2019-06-19T23:20:42+00:00
Yes, you will receive reminder emails 5 days before it expires and be automatically renewed at the end of your period (monthly or annual). The charge will be made on the same bank card you used for your original purchase. You will receive an Auto-Renew confirmation email upon successful renewal.
How can I cancel my Auto-Renew?ACDSee Andrea2019-06-19T23:35:06+00:00
The ACD Systems store offers a 30-day money back guarantee. If you purchased a subscription and want to cancel after 30 days of purchase date, no refund is made but auto-renew for subscription will be disabled.
You can download by either clicking the ‘Download Product’ link in your Order Receipt email or right-clicking on the ‘Download Product’ link and choosing ‘Save target as’ or ‘Save link as’.
Where do I download the file? You can download the file anywhere you like, just make sure that you remember the location where you saved it, and the name of the file. If you choose Desktop, this will be easier for you to install the product once you have completed the download.
What will happen when I download? Once the download starts, you will see a box pop up with a status bar, and a percentage that will climb to 100%.
What happens after I download? After the download has completed, you will need to go to the location that you saved the file at and double click on the new icon to start the installation.
How do I re-install software I purchased as a download?ACDSee Andrea2019-06-20T00:56:17+00:00
The best way to know where your download saved is to pay close attention to the “Save As” window at the beginning of the download process. Once you have clicked the download button and selected the option to save the file, you will be given the “Save As” window, which shows you exactly where your download is being saved to on your computer. If you know the filename, you can do a search on your computer for it.
Most browsers accept cookies by default. If you encounter an issue with your web browser, please use the Internet to search, “How do I set up > your browser type (ie: Internet Explorer, Chrome, Firefox, etc ) > to receive cookies?”
Google Maps API support for Internet Explorer 11 has ended. As a result of this change by Google, the Map feature in ACDSee 2021 and older no longer functions. We sincerely apologize for any inconvenience this may have caused.
In ACDSee 2022 and newer, the Map feature has been updated to use Microsoft Edge WebView2 in place of Internet Explorer 11. Sign in to your acdID account to access exclusive upgrade pricing.
Looking for something else?
No worries! Our helpful Customer Support Team is available Monday to Friday from 8am – 4pm (Pacific Time) to assist you. Contact us using the method that is most convenient for you.