FAQs Archive | Page 3 of 4 | ACDSee Photo Studio Software | Photo Editing, Photo Management, Photo Editor, Digital Photography, Digital Asset Management, DAM

Q: Should I put spaces or dashes in the bank card number?

[fusion_builder_container hundred_percent="no" hundred_percent_height="no" hundred_percent_height_scroll="no" hundred_percent_height_center_content="yes" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" status="published" publish_date="" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" enable_mobile="no" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" video_preview_image="" border_size="" border_color="" border_style="solid" margin_top="" margin_bottom="" padding_top="" padding_right="" padding_bottom="" padding_left=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" spacing="" center_content="no" link="" target="_self" min_height="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_image_id="" background_position="left top" background_repeat="no-repeat" hover_type="none" border_size="0" border_color="" border_style="solid" border_position="all" border_radius="" box_shadow="no" dimension_box_shadow="" box_shadow_blur="0" box_shadow_spread="0" box_shadow_color="" box_shadow_style="" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="" margin_bottom="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset="" last="no"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="default" rule_size="" rule_color="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id=""] No. Your card number should be entered in as a continuous string of numbers. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: What address should I enter on the Billing page?

[fusion_builder_container hundred_percent="no" hundred_percent_height="no" hundred_percent_height_scroll="no" hundred_percent_height_center_content="yes" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" status="published" publish_date="" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" enable_mobile="no" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" video_preview_image="" border_size="" border_color="" border_style="solid" margin_top="" margin_bottom="" padding_top="" padding_right="" padding_bottom="" padding_left=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" spacing="" center_content="no" link="" target="_self" min_height="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_image_id="" background_position="left top" background_repeat="no-repeat" hover_type="none" border_size="0" border_color="" border_style="solid" border_position="all" border_radius="" box_shadow="no" dimension_box_shadow="" box_shadow_blur="0" box_shadow_spread="0" box_shadow_color="" box_shadow_style="" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="" margin_bottom="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset="" last="no"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="default" rule_size="" rule_color="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id=""] For credit card verification, you must enter the address exactly as it appears on your credit card statement. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: Can I order by Phone?

[fusion_builder_container hundred_percent="no" hundred_percent_height="no" hundred_percent_height_scroll="no" hundred_percent_height_center_content="yes" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" status="published" publish_date="" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" enable_mobile="no" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" video_preview_image="" border_size="" border_color="" border_style="solid" margin_top="" margin_bottom="" padding_top="" padding_right="" padding_bottom="" padding_left=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" spacing="" center_content="no" link="" target="_self" min_height="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_image_id="" background_position="left top" background_repeat="no-repeat" hover_type="none" border_size="0" border_color="" border_style="solid" border_position="all" border_radius="" box_shadow="no" dimension_box_shadow="" box_shadow_blur="0" box_shadow_spread="0" box_shadow_color="" box_shadow_style="" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="" margin_bottom="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset="" last="no"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="default" rule_size="" rule_color="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id=""] Yes. Please call us at 1-888-767-9888 and we would be happy to help. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: How will the charge appear on my bank statement?

[fusion_builder_container hundred_percent="no" hundred_percent_height="no" hundred_percent_height_scroll="no" hundred_percent_height_center_content="yes" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" status="published" publish_date="" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" enable_mobile="no" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" video_preview_image="" border_size="" border_color="" border_style="solid" margin_top="" margin_bottom="" padding_top="" padding_right="" padding_bottom="" padding_left=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" spacing="" center_content="no" link="" target="_self" min_height="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_image_id="" background_position="left top" background_repeat="no-repeat" hover_type="none" border_size="0" border_color="" border_style="solid" border_position="all" border_radius="" box_shadow="no" dimension_box_shadow="" box_shadow_blur="0" box_shadow_spread="0" box_shadow_color="" box_shadow_style="" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="" margin_bottom="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset="" last="no"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="default" rule_size="" rule_color="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id=""] The charge will appear on your bank statement as: "ACD SYSTEMS INTERNATIO" or "PAYPAL* ACD SYSTEMS" [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Why do I need to accept cookies?

ACDSee Andrea2019-06-20T00:05:44+00:00

Cookies are placed on your browser for your convenience, and the Commerce System used is cookie dependent. When you place an order, information is written onto your hard drive.

Why do I need to accept cookies?ACDSee Andrea2019-06-20T00:05:44+00:00

How can I get technical support for my product?

ACDSee Andrea2023-03-01T15:49:45+00:00

For technical support with ACDSee products, browse our Knowledge Base or check the ACDSee forums. You can also log in to your acdID account to access your Premium Support.

How can I get technical support for my product?ACDSee Andrea2023-03-01T15:49:45+00:00

How do I start a new order?

ACDSee Andrea2026-08-18T20:21:57+00:00

You can start a new order simply by visiting the ACDSee online store or for subscription services, visit ACDSee 365.

How do I start a new order?ACDSee Andrea2026-08-18T20:21:57+00:00

Why are you not accepting my bank card?

ACDSee Andrea2026-08-18T20:13:31+00:00

There are many reasons for a failed bank card transaction. Your card may have expired, or reached its limit, or a bank card computer – either on our end or your bank’s end, may have encountered a machine error. If you need assistance, contact Customer Care by email or by phone at 1-888-767-9888.

Why are you not accepting my bank card?ACDSee Andrea2026-08-18T20:13:31+00:00

Should I put spaces or dashes in the bank card number?

ACDSee Andrea2026-08-18T20:21:36+00:00

No. Your card number should be entered in as a continuous string of numbers.

Should I put spaces or dashes in the bank card number?ACDSee Andrea2026-08-18T20:21:36+00:00

What address should I enter on the Billing page?

ACDSee Andrea2026-08-18T20:21:24+00:00

For credit card verification, you must enter the address exactly as it appears on your credit card statement.

What address should I enter on the Billing page?ACDSee Andrea2026-08-18T20:21:24+00:00

Can I order by Phone?

ACDSee Andrea2026-08-18T20:21:13+00:00

Yes. Please call us at 1-888-767-9888 and we would be happy to help.

Can I order by Phone?ACDSee Andrea2026-08-18T20:21:13+00:00

How can I get a copy of my invoice?

ACDSee Andrea2026-08-18T20:20:43+00:00

Contact Customer Care by email or by phone at 1-888-767-9888 to request an invoice.

How can I get a copy of my invoice?ACDSee Andrea2026-08-18T20:20:43+00:00

Do I have to pay sales tax?

ACDSee Andrea2026-08-18T20:20:23+00:00

Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated on the Summary page once your billing address have been entered during checkout.

Do I have to pay sales tax?ACDSee Andrea2026-08-18T20:20:23+00:00

How will the charge appear on my bank statement?

ACDSee Andrea2026-08-18T20:14:04+00:00

The charge will appear on your bank statement as: “ACD SYSTEMS INTERNATIO” or “PAYPAL* ACD SYSTEMS”

How will the charge appear on my bank statement?ACDSee Andrea2026-08-18T20:14:04+00:00

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