How do I request a refund?
ACDSee Andrea2019-06-19T23:46:51+00:00To request a refund, please contact Customer Care by email or by phone at
What is your Refund Policy?
ACDSee Andrea2019-06-19T23:41:33+00:00The ACD Systems store offers a 30-day money back guarantee. If you purchased a subscription and want to cancel after 30 days of purchase date, no refund is made but auto-renew for subscription will be disabled.
How can I cancel my Auto-Renew?
ACDSee Andrea2019-06-19T23:35:06+00:00To cancel Auto-Renew on your subscription, please contact Customer Care by email or by phone at 1-888-767-9888.
Will my subscription be automatically renewed?
ACDSee Andrea2019-06-19T23:29:57+00:00Yes, you will receive reminder emails 5 days before it expires and be automatically renewed at the end of your period (monthly or annual). The charge will be made on the same bank card you used for your original purchase. You will receive an Auto-Renew confirmation email upon successful renewal.
I have finished downloading, where do I find it?
ACDSee Andrea2019-06-20T00:51:36+00:00The best way to know where your download saved is to pay close attention to the “Save As” window at the beginning of the download process. Once you have clicked the download button and selected the option to save the file, you will be given the “Save As” window, which shows you exactly where your download is being saved to on your computer. If you know the filename, you can do a search on your computer for it.
How do I re-download software that I have already purchased?
ACDSee Andrea2019-06-20T00:28:24+00:00Sign in to acdID User Portal, click My Apps, and click on the “Download” button of the product you want to download. You can also click on the ‘Download Product’ link in your Order Receipt email.
My license code is not working?
ACDSee Andrea2019-06-20T00:44:58+00:00First, make sure you have the correct license code. If it is still not working, please contact our Customer Care by email or by phone at 1-888-767-9888.
How do I get my license codes for my purchase?
ACDSee Andrea2019-06-20T00:38:33+00:00If your product has a license code, you can find this code in your Order Receipt email. You can also find this by signing in the acdID User Portal.
How do I set up my browser to accept cookies?
ACDSee Andrea2019-06-20T00:10:04+00:00Most browsers accept cookies by default. If you encounter an issue with your web browser, please use the Internet to search, “How do I set up > your browser type (ie: Internet Explorer, Chrome, Firefox, etc ) > to receive cookies?”